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FAQ
WHAT IS OUR SHIPPING POLICY?
Vaquera Horse pays freight on most all items except: rush orders, products marked FOB, COLD or HAZARD, Alaska, Hawaii, or any products that you request special shipping on. We have a $12 one time processing service charge on all orders. Learn More
WHAT IS OUR REFUND POLICY?
To exchange or receive a refund for items you ordered, please call our toll free number to obtain a Return Authorization Number. Merchandise must be returned within 7 days in its original package. Please include the original invoice with the Return Number. This will also help us expedite your refund.
WHAT ARE OUR TERMS OF USE
We are here to serve you every day. You can place your order through our webstore 24 hours a day. If you need to contact us by phone (520) 462-2210, we are open every week day at 8:00 AM and close at 6:00 PM Monday – Friday. On Saturday we are here from 8:00 AM – 5:00 PM (Mountain Standard Time, all year). Read Full Terms
